As part of our commitment to consumer protection, we acknowledge that certain individuals may be more susceptible to harm due to their personal circumstances. The Financial Conduct Authority (FCA) has identified four drivers of vulnerability, which include health conditions or illnesses, life events such as job loss or bereavement, low resilience to financial or emotional shocks, and low capability or skills in areas such as numeracy or literacy, or a lack of understanding of financial matters.

If you believe you fall under the category of a vulnerable customer, we encourage you to reach out to us for additional support - please get in touch here

Our dedicated team is trained to listen to your unique circumstances and understand how they impact your relationship with humm. We will treat you with respect, empathy, and kindness, and take all reasonable steps to assist you. Please be assured that anything you disclose to us will be handled with strict confidentiality and security.