Heeelp!

Customer Support

Heeelp!

Customer
Support

What documents should I have ready before I apply?

What documents should I have ready before I apply?

1) ID:
• Passport or
• Irish Driving License

We may be able to accept other documents such as European Driving Licences or Garda Age Card ID cards. They must show your Name and Date of Birth on the front page. We cannot accept Public Service Cards under any circumstances.

2) As proof of earnings / PPS Number verification, we need the following document:
• If you are employed: Payslip from the last month
• If you’re self-employed: Notice of Self Assessment return or Form 11
• If you are receiving benefits: Statement of Benefits

In case the document provided does not contain your PPS Number, we’ll request an alternative document such as Tax Credit Certificate / Form 11, medical card etc.

3) Bank statements within the last 3 months showing a minimum of 35 days transactions.

We may seek an alternative document as proof of address, which must be dated within the past 6 months such as:
• A utility or landline telephone bill
• Department of Social Protection letter or Revenue certificate
• Insurance Policy
• Mortgage Loan Offer
• Lease or Tenancy Agreement

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(Closed Saturday / Sunday / Bank Holiday / Public Holiday)

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Live chat

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Click on the CHAT BUTTON on the bottom right side of the page

Customer chat support hours:

Mon – Fri: 10:00am – 4:00pm


(Closed Saturday / Sunday / Bank Holiday / Public Holiday)

If you prefer to call us or email us, click here for more contact options.

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Retailer support (01) 960 1600
Support hours Mon – Sat 10:00am – 5:00pm AEST

Email us

Let us know how we can help you and one of our team members will get back to you asap.

Call us

Customer support (01) 960 1601
Support hours Mon – Fri 10:00am – 5:00pm AEST
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