- Home | Help Centre | I can’t start or resume my application
Heeelp!
Customer Support
Related Questions
I can’t start or resume my application
I can’t start or resume my application
If the One Time Password you’ve received is not working, there may be a data issue with your account. Please call us on 01-9601601 and we’ll resolve it for you.
If we have sent you an email requesting documents; please reply to the email directly, as it is no longer possible to resume the application.
Still need help? Chat to us
Live chat
Chat to one of our team members.
Customer chat support hours:
Mon – Fri: 10:00am – 4:00pm
(Closed Saturday / Sunday / Bank Holiday / Public Holiday)
Click on the CHAT BUTTON on the bottom right side of the page
Live chat
Chat to one of our team members.
Click on the CHAT BUTTON on the bottom right side of the page
Customer chat support hours:
Mon – Fri: 10:00am – 4:00pm
(Closed Saturday / Sunday / Bank Holiday / Public Holiday)
If you prefer to call us or email us, click here for more contact options.
Email us
Let us know how we can help you and one of our team members will get back to you asap.
Call us
Retailer support (01) 960 1600
Support hours Mon – Sat 10:00am – 5:00pm AEST
Email us
Let us know how we can help you and one of our team members will get back to you asap.
Call us
Customer support (01) 960 1601
Support hours Mon – Fri 10:00am – 5:00pm AEST