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I am unable to make my upcoming scheduled payment, what are my options?
I am unable to make my upcoming scheduled payment, what are my options?
We understand circumstances can change.
If you need to change your payment date please send contact us here.
If you are unable to make the next payment, send us an email with ‘Financial Difficulty’ in the subject line. We have a dedicated payment support team who deal with such matters.
The Team will contact you within 48 hours.
Still need help? Chat to us
Live chat
Chat to one of our team members.
Customer chat support hours:
Mon – Fri: 10:00am – 4:00pm
(Closed Saturday / Sunday / Bank Holiday / Public Holiday)
Click on the CHAT BUTTON on the bottom right side of the page
Live chat
Chat to one of our team members.
Click on the CHAT BUTTON on the bottom right side of the page
Customer chat support hours:
Mon – Fri: 10:00am – 4:00pm
(Closed Saturday / Sunday / Bank Holiday / Public Holiday)
Email us
Let us know how we can help you and one of our team members will get back to you asap.
Call us
Retailer support (01) 960 1600
Support hours Mon – Sat 10:00am – 5:00pm AEST
Email us
Let us know how we can help you and one of our team members will get back to you asap.
Call us
Customer support (01) 960 1601
Support hours Mon – Fri 10:00am – 5:00pm AEST
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