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Customer support

At humm, we do purchase financing a little differently. Find out how to pay with humm or read on for answers to your most pressing questions.

Common questions

What happens if I need to return what I purchased using humm?

Why wasn’t my application approved?

What is required to use humm?

How do I apply?

How do I make a purchase using humm?

Where can I shop with humm?

All FAQs

Could my credit rating be affected if I use humm?

Does humm allow co-applicants?

How do I apply?

How is interest calculated on my humm loan?

I’m having an issue with a retailer or clinic, what do I do?

Can a customer re-use their limit or do they have to apply again?

Can I buy multiple things?

How do I make a purchase using humm?

How long is a pre-approval/limit valid for?

I was approved for a lower amount than what I applied for, and what is required to pay for the entire purchase. How do I proceed?

Are there fees for using humm?

Does humm provide physical credit cards?

How do I report vulnerabilities or security concerns to hummgroup?

I live in Quebec – can I use humm?

I received a suspicious email that says it’s from humm, what do I do?

Can I change the name on my account?

How and when are payments processed?

How do I add a new payment method or funding source?

How do I change the mobile number or email address on my humm account?

How do I close my account?

Are there any additional fees or charges for making repayments with a credit card?

Can I pay off my humm contract early?

Can I re-pay the balance at any time?

How are manual repayments applied?

How do I change my payment details?

Can I cancel a contract?

How do I get a refund?

I paid for my purchase with humm, but I did not receive the goods I paid for. How do I proceed?

What happens if I need to return what I purchased using humm?

Still have questions?
Contact us

We’re available Monday to Friday by phone or email.

Have a business question? Go to business support