Will we ask you to provide information?

If you’re owed a payment and we’re able to credit your humm or bundll account, we’re unlikely to contact you with requests for information.

If you are no longer a current customer, we may require you to complete a form, take some other action or ask you to confirm some details. This might include your current address or bank details and can affect how quickly money is repaid to you.

If you do have to call us to provide this information, we’ll ask questions to confirm your identity. We won’t ask you for your PIN, or humm or bundll login details. Our Privacy Policy explains how we protect your personal information.