What should I do if I haven’t received my goods yet?

Any issues with the delivery of the purchase should be raised with the merchant directly, as they are outside of our control.

Some merchants provide customers access to track their delivery online so you can refer to that.

If the merchant hasn’t been able to resolve your concern and 10 days have passed since you raised the concern with the merchant, you can raise a complaint through our complaints form on our website.

We’ll work with you to resolve the complaint and let you know once we have a resolution.