humm Charging of Fees

We have changed the way we charge you fees if you have more than one of our ‘buy now pay later’ (BNPL) products. From 1 November 2022 we will not charge you credit fees on your hummgroup second BNPL account (whichever one you opened last). We will also return all credit fees charged to your second account.

The details of your credit.

If you opened your bundll account second, you will receive a credit for all snooze fees paid. Please note if you are a superbundll customer you will not receive this credit as the change to the charges only applies to those charges applied prior to opening your superbundll account.
If you’re a superbundll customer and you did not open your superbundll account at the same time you opened your bundll account, you will receive a credit for all snooze fees paid between the date you opened your bundll account and the date you opened your superbundll account.
If you opened your humm account second, you will receive a credit for any humm Establishment Fees, Repeat Purchase Fees, Bill Transaction Fees and Monthly Account Fees you paid.
Please note that late fees are still payable on each account if incurred.

How we will charge fees going forward.

If you opened your bundll account second and you do not have a superbundll account, you will receive free snoozes on your bundll account to ensure you are no longer charged fees.
If you opened your bundll account second and you do have a superbundll account, you will continue to be charged snooze fees as normal. This is because this change does not affect superbundll customers.
If you opened your humm account second, you will no longer be charged for any humm Establishment Fees, Repeat Purchase Fees, Bill Transaction Fees and Monthly Account Fees while you use the product.

Currently there is nothing you need to do.

If we require any information from you we will be in contact. You can continue to use your humm and bundll accounts as normal.

Where your credit will appear.

We will write to you to tell you whether your credit will appear on your humm or bundll account. The credit will show as a repayment on your account. If you receive the credit on your humm account it may appear in multiple separate amounts that total to your full amount.
If there is not an amount owing on your humm or bundll account to apply the credit to, we will refund the amount to the funding source we have on file for you.
If you do not have a funding source on file, we will contact you to collect your bank account details.
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